DATA PROTECTION & PRIVACY POLICY

This privacy notice tells you how we, Ballin Dhu, will collect and use your personal data in order to reply to your enquiries, process bookings for you and to ensure we meet legal and regulatory obligations. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

By providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy. We may update this policy from time to time without notice, so please check it regularly, particularly if you are sending personal information to us.

WEBSITE

The Website, www.ballindhu.co.uk, is regularly reviewed to ensure GDPR compliance, and updated as required.

We do not collect any Personal Information from visitors to our Website other than information that is knowingly and voluntarily given. Visitors interested in requesting more information about our accommodation can provide contact details via an online enquiry form. Visitors cannot be contacted unless such information is given.

Personal Information

We may collect personal details from you when you visit our Website such as, but not limited to, your name, email address, accommodation details and telephone numbers.

If you proceed to make a booking, we will also need to collect the postal address of the lead guest and names for all guests over 16 years.

We may also collect Personal Information directly from you when you speak to us over the telephone or send us email correspondence or submit a review of our accommodation services. Billing/banking details may be collected during email correspondence, as necessary.

Non-Personal Information

Our Website uses ‘cookies’ (small files saved in your browser) in order to collect information on how you and other internet users engage with the Website, in order to improve the Website and our services to you. Cookies provide anonymous usage statistics about your visit and do not identify you by name. Instead they identify your IP address and allow us to track your visits and usage of our Website.

If you wish to block cookies when you visit our Website, you can remove them from your browser. Please consult help documentation for your browser.

Social Networks

Social networks, e.g. Facebook, could know that you're viewing our Website, if you use their services. If you do not want Facebook to understand that you visited our Website, make sure you are logged out of Facebook when you use our Website.

Any Personal Information supplied by guests (e.g. photographs during your stay), will not be shared to our social network accounts unless express permission is given.

Google Analytics

Google Analytics collect and store cookies in order to measure and report on Website visits in aggregate. This records what pages you view within our Website, how you arrived at our site and some basic information about your computer. All of this information is anonymous. Google has a comprehensive privacy policy and they provide information on how Google uses cookies on their website. If you do not wish Google to collect cookies about your visits, please review the Google privacy policy.

Other websites

Our Website contains links to third party websites for further information. We have no responsibility for these websites, nor their compliance with the GDPR.

If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

It is possible to book our accommodation using Online Travel Agents (OTAs), such as AirBnB. In this case, the OTA is responsible for the security of your data and you should consult their specific Data Protection Policies.

CCTV

 Ballin Dhu has a separate CCTV Policy to protect guests’ privacy. A copy is available in the lodge, or on request.

Key points are,

  • Single motion-activated security camera and floodlight installed externally by front door to the lodge
  • No cameras in private areas/indoors
  • Audio recording is disabled
  • CCTV sign displayed by camera
  • Registered with Information Commissioner’s Office (ICO). Registration Reference ZC127492
  • Data Protection Impact Assessment conducted
  • Guests can disable the camera from recording

USE OF PERSONAL INFORMATION

Generally, we use your Personal Information for the sole purpose of delivering our services to you, completing bookings on your behalf, and to ensure that we can efficiently manage and track your booking. Specific uses are,

  • To know who will be staying in our property and for how long
  • To adhere to Legal, Regulatory, Safety, Licensing and Business obligations
  • To contact you if necessary
  • To enable us to investigate any complaints or other enquiries that you raise

Your bank account details are only used to process return of your refundable damage deposit and any other refunds due. Your account details are NOT stored or used in any other way by us, and are deleted as soon as payments are made.

The Personal Information we collect is not shared with third parties except where this is necessary to process and complete your bookings or payments, to fulfil our contractual obligations to you, or to allow the relevant third parties to fulfil their obligations to you in providing the services that you requested. Such third parties may include, without limitation,

Booking Partners

Any Online Travel Agency, regional and local tourism organisations, a bank or a payment processor (for the processing of payments).

Suppliers

Promote My Place (who host our booking calendar and our Website), or any other contracted supplier.

Authorities

Competent authority that may legally require us to share your Personal Information (e.g. police, customs, tax or Licensing Authorities).

Although this Data Protection Policy applies to Personal Information about you that may have been shared with third parties as described above, or provided to us by third parties, we are not responsible for the privacy policies of those third parties, and we will not be liable for those third parties’ data protection policies and practices.

INFORMATION RETENTION TIMES

We retain Personal Information during your stay and for a limited time after you’ve checked out. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. To the extent when we have a legal obligation to hold your Personal Information – for example the legal requirement to hold invoice information for multiple accounting years, or the legal requirement to provide guest registration information to the Local Authorities – the minimum information required, including Personal Information, shall be passed to the relevant Authorities and held only as long as the legal obligation persists.

Your bank account details are only used to process return of your refundable damage deposit and any refunds due. Your account details are NOT stored or used in any other way by us, and are deleted as soon as payments are made.

Any cookie data collected by Google Analytics is retained for a maximum period of 26 months.

YOUR RIGHTS

You have the right to request a copy of the Personal Information we hold about you, and you have the right to request that your Personal Information be rectified, transferred elsewhere, and/or deleted from our systems. You also have the right to withdraw any consent previously given to us with regard to the collection and processing of your Personal Information.

Where applicable if, under the terms of this Data Protection and Privacy Policy, we have passed or need to pass your Personal Information to a third party (Booking Partners, Suppliers, Authorities) you may need to direct any data protection complaints and queries to these third parties also.

If you wish to make a complaint about our Data Protection and Privacy Policy, you may contact us by email. Wherever possible, complaints will be dealt with promptly. Please get in touch with us using the details below.

CHANGES TO THIS POLICY

We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. The updated policy will be available on this Website.

FURTHER INFORMATION

The laws that dictate how your personal information can be used are,

Should you have any questions about this Data Protection and Privacy Policy or your Personal Information held, please contact us by email at  lorna@ballindhu.co.uk